Support & Help Center
Get the most out of Currency Fetcher with our comprehensive guides and support resources
Support Topics
📦 Installation Guide
Open Your Airtable Base
Navigate to the Airtable base where you want to add Currency Fetcher
Access Extensions
Click "Extensions" in the top toolbar of your Airtable base
- Look for the puzzle piece icon in the toolbar
- If you don't see it, you may need to expand the toolbar
- Extensions require Pro plan or higher for custom extensions
Find Currency Fetcher
Search for "Currency Fetcher" in the Airtable Marketplace
- Click "Add an extension"
- Use the search bar to find "Currency Fetcher"
- Look for our distinctive 🌍 icon
Install & Configure
Click "Install" and follow the setup wizard
- Grant necessary permissions for currency conversion
- Create your free Currency Fetcher account
- Choose your initial subscription plan
Video Tutorial
Watch our 3-minute installation guide
🚀 Getting Started
Making Your First Currency Conversion
- Open Currency Fetcher - Click the extension in your Airtable base
- Sign In - Use your Currency Fetcher account or create a new one
- Select Currencies - Choose FROM and TO currencies from the dropdown
- Enter Amount - Type the amount you want to convert
- Convert - Click "Convert" to see real-time results
- Save to Airtable - Optional: Save results directly to your base
Example: Converting $1000 USD to EUR
Bulk Currency Operations
Convert multiple currencies simultaneously for maximum efficiency.
Setting Up Bulk Conversions
- Select the "Bulk Operations" tab in Currency Fetcher
- Choose your source table and currency fields
- Map FROM currency, TO currency, and amount fields
- Preview the conversions before processing
- Execute bulk conversion (Starter plan or higher)
Requirements
- Starter plan or higher ($9.99/month)
- Properly formatted currency fields in Airtable
- Sufficient daily conversion quota
Setting Up Your Subscription
Choose the right plan for your currency conversion needs.
Free Plan
- 100 conversions/day
- Basic currencies
- Community support
Starter Plan
- 1,000 conversions/day
- All currencies
- Bulk operations
- Email support
Professional Plan
- 10,000 conversions/day
- Historical rates
- Advanced analytics
- Priority support
⚡ Features & Usage
💱 Real-Time Conversion
Get up-to-the-minute exchange rates from premium financial APIs
- 40+ currencies supported
- Updates every minute during market hours
- Bank-grade rate accuracy
📊 Historical Rates
Access historical exchange rate data for analysis and reporting
- Data back to 2010
- Daily, weekly, monthly rates
- Professional plan or higher
🔄 Bulk Operations
Convert hundreds of currency amounts simultaneously
- Process entire Airtable tables
- Smart field mapping
- Error handling and retry logic
📈 Usage Analytics
Track your conversion patterns and optimize usage
- Daily/monthly usage charts
- Most-used currency pairs
- Cost analysis and optimization tips
⏰ Scheduled Updates
Automatically update currency fields on a schedule
- Hourly, daily, or weekly updates
- Smart change detection
- Enterprise plan feature
🔐 Enterprise Security
Bank-grade security for your financial data
- End-to-end encryption
- SOC 2 Type II compliance
- GDPR compliant
💳 Billing & Subscriptions
How does billing work?
Currency Fetcher uses monthly subscription billing processed securely through Paddle. Your subscription renews automatically unless cancelled.
Can I change my plan anytime?
Yes! Upgrade or downgrade your plan anytime. Upgrades take effect immediately, while downgrades apply at your next billing cycle.
What payment methods are accepted?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Enterprise plans.
Is there a free trial?
Yes! Our Free plan provides 100 conversions per day with no time limit. No credit card required.
Can I cancel anytime?
Absolutely. Cancel your subscription anytime through your account settings. Your service continues until the end of your billing period.
🔧 Troubleshooting
🚫 Extension Won't Load
Common Causes & Solutions:
- Browser Cache: Clear browser cache and reload Airtable
- Ad Blockers: Disable ad blockers for Airtable.com
- Permissions: Ensure extension has necessary permissions
- Browser Version: Update to latest Chrome, Firefox, or Safari
⚠️ Conversion Errors
Error Messages & Fixes:
- "Rate limit exceeded": Upgrade plan or wait for reset
- "Invalid currency": Check currency code spelling (USD, EUR, etc.)
- "Network error": Check internet connection and try again
- "Authentication failed": Sign out and sign back in
💳 Billing Issues
Payment & Subscription Problems:
- Payment declined: Update payment method in billing settings
- Missing invoice: Check spam folder or download from account
- Unexpected charge: Review subscription plan and usage
- Cancel not working: Contact support for assistance
📊 Data Accuracy
Rate & Conversion Concerns:
- Outdated rates: Rates update every minute during market hours
- Weekend rates: Markets closed, using Friday closing rates
- Large differences: Compare with other financial sources
- Historical accuracy: Verify date range and currency pair
Diagnostic Tools
❓ Frequently Asked Questions
Currency Fetcher supports 40+ major currencies including USD, EUR, GBP, JPY, CAD, AUD, CHF, CNY, and many more. We cover all major world currencies and regularly add new ones based on user requests.
Our rates come from premium financial APIs used by banks and financial institutions. Rates are updated every minute during market hours and are accurate to 6 decimal places. However, actual trading rates may vary.
Currency Fetcher requires an internet connection for real-time rates. However, recently used rates are cached temporarily. For offline use, consider upgrading to Professional plan for historical data downloads.
Yes. We use bank-grade security with end-to-end encryption, SOC 2 Type II compliance, and GDPR compliance. We never access your Airtable data content and only process currency conversion requests securely.
When you reach your daily conversion limit, you'll see a friendly upgrade prompt. Your existing data remains accessible, but new conversions require plan upgrade or waiting until the next day (limits reset at midnight UTC).
Currently, Currency Fetcher is designed specifically for Airtable. However, Professional and Enterprise plans include API access for custom integrations. We're exploring integrations with other platforms - let us know what you'd like to see!
Historical rates are available with Professional plan or higher. Access rates going back to 2010 with daily granularity. Use the Historical tab in Currency Fetcher or our API for programmatic access.
Free: Community forum support. Starter: Email support (48-hour response). Professional: Priority email support (24-hour response). Enterprise: Phone support, dedicated success manager, and SLA guarantees.
🔌 API Documentation
Currency Fetcher provides a RESTful API for Professional and Enterprise plans. Build custom integrations and automate currency operations.
Requirements
- Professional plan or higher
- Valid API key from your account
- HTTPS requests only
Common API Endpoints
Convert currency amount in real-time
curl -H "Authorization: Bearer YOUR_API_KEY" \
"https://currencyfetcher.netlify.app/api/v1/convert?from=USD&to=EUR&amount=100"
Get current exchange rates for all supported currencies
curl -H "Authorization: Bearer YOUR_API_KEY" \
"https://currencyfetcher.netlify.app/api/v1/rates?base=USD"
Get historical exchange rates for specific date
curl -H "Authorization: Bearer YOUR_API_KEY" \
"https://currencyfetcher.netlify.app/api/v1/historical?date=2024-01-01&base=USD"